Terms & Conditions

General Terms & Conditions applicable to all Customer Agreements

The Oxford Learning (“we” or “us”) is a company incorporated in Gibraltar. Our registered office is at Oxford Learning Group, International House, Bell Lane, Gibraltar, 10111. If you wish to contact us please go to the “Contact Us” page at http://www.oxfordcollege.ac/contact-us.

Please read these Conditions of Use carefully. They apply to all customer agreements. In addition, please read our Conditions of use of Oxford Learning websites and Privacy policy.

We may change these Terms and Conditions from time to time by updating this page. You should review this page regularly. Your continued participation in an Oxford Learning distance learning course (a “Course”) after changes have been made to these Terms and Conditions will be taken to indicate that you have read and accepted those changes. If you are not happy with any changes to these Conditions of Use please send an email to the contact address found at http://www.oxfordcollege.ac/contact-us.

The Courses are provided by Oxford Learning on the following terms. By enrolling in a Course you are acknowledging that you have read and accepted these Terms and Conditions, and the Privacy Policy.

In consideration of any agreements or contracts entered into will be with the Oxford Learning. (Registered Office: Oxford Learning Group, International House, Bell Lane, Gibraltar, 10111. Company No: 103614, Gibraltar)

1. Responsibility for Course Materials

1.1 We affirm that materials relating to any one course, together with all revision and updates made by us from time to time, which may be in any format and which are required by the student to complete the course (the “Course Materials”) will meet a satisfactory level of quality however; we do not affirm that they will be error free.

1.2 You will be responsible for inspecting the Course Materials promptly. Furthermore, you will be responsible for informing us about any oversights within 48 hours of receipt.

2. Conditions of use

2.1 All products are in stock at the time of publication, Oxford Learning cannot guarantee that any particular item is available and therefore take no liability for any products that are sold out. In the event of a product being sold-out and an order accepted, we will endeavor to find an alternative, if this is not possible a full refund will be given.

2.2 All goods are subject to Gibraltar taxes, and are included in the price. Claims for damaged goods must be made in writing via email within 48 hours of receipt. Oxford Learning accepts no responsibility for claims made after this period.

2.3 Please note that we are only able to communicate with the student directly enrolled with Oxford Learning, and who has a valid student number. We will not communicate with any third party.

3. Courses

3.1 Diploma Courses at Level 5 (i.e BTEC HND):
Unless otherwise specified, all coursework and questions must be uploaded to the tutor via the upload facilities provided On Campus.

3.2 Diploma Courses at Level 3:
Unless otherwise specified, all coursework and questions must be uploaded to the tutor via the upload facilities provided On Campus.

3.3 A Level Courses:
It is the students responsibility as a private candidate to find an exam centre. Students on coursework component courses are also responsible for getting coursework marked by their chosen examination centre. Courses which have coursework components are Biology, History, Psychology, Health and Social Care and English Literature. Assignments and course-related questions must be uploaded via the facilities provided On Campus.

3.4 Course Materials: It is student responsibility to ensure that all course materials / documents / TMAs / SAPs etc are kept safely and securely as these will only be provided once. Access to Course Materials is provided solely online. You may choose to purchase a paper copy for an additional £65.00 or a Kindle version for an additional £25.00.

3.5 Course Duration: It is student responsibility to ensure they have read and understood the Course descriptions on our website which state clearly the duration of the course.

3.6 Course Extensions: Oxford Learning do offer Course extensions up to 3 months from the date of expiry (not available for BTEC HND courses or A level subjects). A charge of £75.00 per month applies. Oxford Learning is unable to offer extensions for reasons of ‘personal circumstances’ the standard policy applies at all times.

3.7 Examination Re Takes: Should a student for any reason fail their online examination, Oxford Learning offer a one time opportunity of a re take. A £150.00 fee will apply. Should a student fail the re take of the examination, the student will be required to re-enrol and the Course fees will be payable in full.

3.8 Certificates not Received: Students are given the opportunity to select and pay a £15.00 charge for the Special Delivery of their certificate. If Special Delivery is not selected and paid for and the certificate does not arrive safely via first class mail, the student is required to pay £20.00 for a re issue and £15.00 for Special Delivery to ensure receipt. In the event that Special or Courier delivery is selected, Oxford Learning will replace certificates that do not arrive safely.

3.9 Administration Timeframes:

  • All certificates will be issued within 8 weeks of completion of any one course.
  • Academic Reference and Predicted Grades will be issued within 14 days.
  • Refunds will be issued within 7 days.
  • Level 3 Diplomas and A level course queries and assignments to tutors will be returned within 10 working days.
  • BTEC HND course questions will be returned within 14 working days, and coursework will be returned within 21 working days.
  • Complaints will be responded to within 28 working days.

4. Payments

4.1 The total and full cost of the Course MUST be paid for prior to us issuing a certificate of completion.

4.2 There is a £40.00 administrative surcharge applied from outset for all instalment plans, with the exception of BTEC HND courses.

4.3 Where payment for your Course has been agreed by way of an instalment plan via Debit/Credit Card, You agree to make the required payment on the dates as agreed from outset. In the event of a payment being declined, you agree to pay the sum due within 48 hours of the due date or a £20.00 administration fee will be applied.

4.4 Should this payment not be received within 21 days from the aforementioned due date then you will be in breach of contract and the full amount owing for the Course will become due for immediate payment.

4.5 If You fail to make payment by the due date, we may then seek appropriate payment as we in our sole discretion think fit. We reserve the right to change the date of the instalment plan or to re-try the failed instalment payment at any time. Should a debt recovery agency be utilised, further costs may be added to the balance owing to us of which you must pay.  You will deal exclusively with the agency appointed and should the debt not be paid, this may also be lodged with the main Credit Reference Agencies thus affecting your ability to obtain credit in the future.

4.6 For the avoidance of any doubt, should you wish to discontinue with the Course at any time then the full amount for the Course will still be due as you have entered into a legally binding contract to pay the Course fees in full and any additional fees where appropriate.

5. Transferring the course

5.1 We retain the sole discretion concerning whether a Course may be transferred from you to a third party. Any such request must be made to us in writing to contact@oxfordcollege.ac within 21 calendar days of enrolment.

5.2 If we agree to allow you to transfer to another Course, the total fees paid towards the discontinued Course will be offset against the cost of the new Course, no refund of any difference will be refunded. However we will require that if the new Course is more expensive than the discontinued course, the balance should be paid in full and there will also be a standard £75.00 transfer fee.

6. Cancellations

6.1 We offer a refund on our courses in line with current government legislation (Part 3 of the Consumer Rights on Contract Regulations 2013 (the “Regulations”). The Regulations transpose various directives into Gibraltar law, including Directive 2011/83/EU, known as the Directive on Consumer Rights.) To request a refund, you are required to message student services in writing via your Campus account. Refund requests received via telephone, live/web chat or any other means will not be accepted. Refund requests will only be accepted from the Student or payer of the course fees. Oxford Learning will not grant requests to cancel out of legislative period in any circumstance.

6.2 For returned Courses we charge a £20.00 standard fee per individual course. This fee applies to all cancellations without exception.

7. Warranties & Limitation of liability

7.1 We warrant that the Course Materials will be of satisfactory quality but do not warrant that the Course Materials will be error free.

7.2 We warrant that we will perform any services provided hereunder with reasonable skill and care.

7.3  We intend to rely on the written terms set out on this document. If you require any changes, please ensure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what we, and you, are expected to do.

7.4  Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for: (a) losses that were not foreseeable to both parties you’re your Agreement with Oxford Learning was made; (b) losses that were not caused by any breach on our part; or (c) business losses and/or losses to non-consumers.

7.5 Our liability for direct losses arising out of our negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with your agreement with Oxford Learning shall be limited to the total price paid for the Distance Learning Package as quoted.

7.6 Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation any loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer arising out of or in connection with your agreement with Oxford Learning .

8. Copyright

All copyright and other intellectual property rights relating to the course materials are either owned or licensed to us. Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.

8.1 As part of the Course registration process (whether done online or by post) you will be required to provide us with personal information, comprising:

• your name and contact information, including e-mail address.

• information regarding your personal or professional interests, demographics, experiences with our products and services and contact preferences.

8.2 We will use the personal information you provide for the following reasons:

• to deal with your enquiry or application and to provide you with appropriate services and these may include sending you further information,

• internal record keeping,

• to improve our products and services to customers,

• to contact you for research purposes including market research,

• to analyse patterns and trends of use and the uptake of educational courses and facilities.

8.3 We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. This process may involve sending personal information to other countries, whose data protection laws may not be as extensive as in the EU. However, we have carried out appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the EU.

8.4 For further information regarding your personal information please see our Private Policy.

9. Other terms

 

9.1 No relaxation or indulgence which we may extend to you shall affect our rights under these Terms and Conditions.

 

9.2 If any part of these Terms and Conditions is held to be unenforceable the remaining Terms and Conditions shall continue in force.

 

9.3 All liabilities or obligations arising under these Terms and Conditions shall be enforceable against you after termination of your agreement with Oxford Learning.

 

9.4 Oxford Learning reserves the right to change the Course at any point during the study or enrolment period. In replacement of the original Course enrolled upon, Oxford Learning will provide a Course of the same Level or higher in place of the original enrolment, the Course will however be the same subject area. In this case the study period will then resume from the start date of the new course and course expiry will always be the longest study period.

 

9.5 Calls may be recorded for training purposes.

 

9.6 We reserve the right to alter the Terms and Conditions at any time and we will notify students of any changes.

 

10. Zero Tolerance Policy

10.1 Oxford Learning operates under a zero tolerance policy and will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes vulgar language and threats via electronic mail, in writing, over the telephone or in person. Oxford Learning reserves the right to expel any student not abiding by this policy with no entitlement to a refund of fees.

11. Complaints

11.1 If you have a complaint, concern or criticism about any service we offer, please contact us at contact@oxfordcollege.ac alternatively you may request a copy of our complaints procedure to follow.

 

Conditions of use of Oxford Learning websites

The Oxford Learning (“we” or “us”) is a company incorporated in Gibraltar. Our registered office is at Oxford Learning Group, International House, Bell Lane, Gibraltar, 10111. If you wish to contact us please go to the “Contact Us” page at http://www.oxfordcollege.ac/contact-us .

Please read these Conditions of Use carefully. They apply to the website you were using which linked to these Conditions of Use (the “Site”). They govern your use of the Site and of all other Oxford Learning websites.

In addition, please read our Privacy policy. It applies to our collection and use of your personal information in relation to the Site.

We may change these Conditions of Use from time to time by updating this page. You should review this page regularly. Your continued use of the Site after changes have been made will be taken to indicate that you have read and accepted those changes. You should not use the Site if you are not happy with any changes to these Conditions of Use.

Access to and use of the Site is provided by Oxford Learning on the following terms. By using the Site you are acknowledging that you have read and accepted these Conditions of Use, and the Privacy Policy.

Conditions of Use

1. You agree to use the Site only in accordance with these Conditions of Use, for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site. Prohibited behaviour includes (this list is not exhaustive) harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site and impersonating another person.

2. If you are under16 please get a parent’s or guardian’s permission before creating your Oxford Learning account. Users without this consent are not allowed to provide us with personal information.

Intellectual Property

3. All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) and all content located on the Site shall remain vested in Oxford Learning or its licensors (which includes other users). Unless specifically stated in a licence provided by Oxford Learning, you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post , broadcast, transmit, make available to the public, or otherwise use Oxford Learning content in any way except for your own personal, non-commercial use.

4. The Site provides access via hypertext links to resources in other web sites for browsing only and in so doing we are neither endorsing any linked entities nor authorising any act which may be in breach of copyright or any other third party rights which are protected in law or by international treaties world-wide. We do not accept any responsibility or liability for any of the material contained on any third party web page.

Content and Information posted sent or uploaded by you onto the Site

5. Certain pages of the Site permit you to post, send or upload content and information. If you do this we will take this to mean that you have read and accepted these Conditions of Use.

6. You must not post, send or upload any such content or information:
(a) unless you own or have appropriate rights to use the intellectual property rights subsisting in or relating to that content and information and unless you are sure that posting, sending or uploading the same does not infringe the rights (including but not limited to the intellectual property rights) of any other person or organisation;
(b) which is or could be considered defamatory, derogatory or in appropriate with regard to Oxford Learning, its customers or clients or any other person or organisation;
(c) which contains any confidential information about Oxford Learning or another person or organisation (unless you have our permission or that of the other person or organisation);
(d) which contains any offensive, obscene or criminal content or any other content which may cause embarrassment to Oxford Learning, its customers or clients or any other person or organisation; and
(e) which contains any personal data about another person including (this list is not exhaustive) names, contact details and sensitive personal data (for example, information about an identified or identifiable individual’s mental or physical health, racial or ethnic origin, religious or other beliefs). Gibraltar Regulatory Authority’s website provides more guidance on what is personal data and sensitive personal data.

7. We are not responsible for any content and/or information which you post, send or upload onto the Site. We reserve the right to withdraw any such content and/or information without notice and at our sole discretion and to pursue any cause of action against you available to us under applicable laws.

The Chat Room

8. The following content is not allowed in the Oxford Learning Chat Room: spam, pornography, racism, illegal material or links to websites concerned with any of these. Posts containing prohibited material will be immediately removed by the Webmaster and the offending user will be banned from further activity on the Chat Room and your studies will be terminated.

9. The Oxford Learning Chat Room is designed for students to share questions and advice and is not to be exploited for commercial purposes. Students expect to hear advice from other students – not companies – and promotional posts could damage the Chat Room’s integrity.

10. Aggressive language towards other users and moderators will not be tolerated. The use of profanity is inappropriate on the forum, as are racial, ethnic, or gender-based insults. We welcome members from all ages, genders, ethnicities and religious backgrounds, and it is important that everyone feel equally comfortable here. Posts that are offensive, insulting, inflammatory or defamatory will be removed without warning.

11. Violation of any of these chat room guidelines will be evaluated by a Forum Moderator and consequences imposed as necessary to maintain the chat room discussion board as a friendly and functional place for all members. At all times, we reserve the right to remove any posts that we deem to be inappropriate, abusive, defamatory or disruptive to the community in general. We reserve the right to ban any member who violates these chat room guidelines. Warnings will be issued where appropriate.

12. If you see a post which appears to violate any of our guidelines, do not respond to it, report it immediately to help@oxfordcollege.ac .

13. Material in the Chat Room is written by users and the Webmaster is not responsible for and gives no endorsement of such material. The Webmaster monitors the Chat Room and may respond to or comment upon communications by You and edit, refuse to post or remove any content from this page in its absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by the Webmaster. To the extent permitted by law the Webmaster makes no warranties, express or implied, as to the content of the Chat Room or the accuracy or reliability of any information or statements contained therein, or statements, advice and opinions given by users in the Chat Room which are those of such users only. The Webmaster neither endorses nor shall be held responsible for the reliability or accuracy of the same and is not responsible in any way for any injury, loss or damage which occurs as a result of an opinion expressed or information provided in the Chat Room. If You have any claim arising from the actions or statements of another user, you agree to pursue such a claim only against that user and not from www.Oxfordcollege.ac. The Webmaster reserves the right, at any time, to modify, alter, or update these terms and conditions of use and you must agree to be bound by any such modifications, alterations or updates which are posted on the site. The Webmaster shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the Chat Room, whether direct or indirect, including, damage to software or hardware, damage for loss of business, loss of profits, or any other consequential loss.

Members Sign In

14. You acknowledge that if any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your membership and studies.

15. You must not choose a Member Name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion. We reserve the right to reject any Member Name. If you have reason to believe that your password is no longer secure, you must promptly change your password by updating your member information.

Accuracy of Content and Information on the Site

8. The contents of the Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision.

9. Oxford Learning does not represent that information contained on or available via the Site is accurate or complete and accordingly it should not be relied on as such. You should not rely on any such information. Any arrangements made between you and any other person, using or named on the Site are entirely at your sole risk and responsibility.Information contained in or accessible via the Site changes on a regular basis. We may make improvements or alterations to the Site at any time and without notice.

10. Addresses of or links to other websites may appear on the Site for your convenience. Oxford Learning does not operate or monitor other websites and we accept no responsibility or liability for the content of other websites. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of another website.

11. Should we link to another website we will try to make it as clear as possible that you are leaving the Site. It is your responsibility to check the terms and conditions and privacy policy on any other website that you visit.

Liability

12. We do not guarantee that:

(a) use of the Site will be compatible with all hardware and software,

(b) use of the Site will be uninterrupted or error or virus free,

(c) use of the Site will deliver any specific outcome for its users, or

(d) defects on the Site will be corrected (save for those defects which the Oxford Learning is obliged to correct by law).

13. You must take appropriate steps to ensure that you regularly check for and protect against viruses when using the Site on any device.

14. We make no statement about the suitability of the content, information and services contained on, or accessed via, the Site. All warranties, terms and conditions in this regard, including all warranties, terms and conditions implied by statute or otherwise, of satisfactory quality and fitness for purpose are excluded to the fullest extent permitted by law (please see directly below for more details). For the avoidance of doubt this includes materials accessed via links to websites (including home pages, web pages or documents they contain) operated by any other person or organisation.

15. We further exclude to the fullest extent permissible by law (please see directly below for more details) all liability for damages and direct, indirect or consequential loss (all three of which terms include pure economic loss, loss of profits, loss of business, business interruption, depletion of goodwill and like loss) or otherwise incurred by you or any other person or organisation and arising out of or in any way connected with the use of the Site or its content, whether based on contract, tort, strict liability or otherwise.

16. We do not exclude or limit our liability (if any) to you:
(a) for any breach of obligations arising under section 14 Sale of Goods Act 1895;
(b) for personal injury or death resulting from negligence;
(c) for any matter for which it would be illegal for us to exclude or to attempt to exclude liability; or
(d) for fraud.

17. You will defend, indemnify and hold harmless us, our affiliates and our officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable legal costs, arising out of or in any way connected with any breach by you of these Conditions of Use.

18. The internet is not a secure means of communication. Emails may be intercepted by other people or organisations. You should not send any communication to us through the Site or by email, in particular which contains personal data (including sensitive personal data) and/or confidential information about you or any other person, unless you accept that any such communication would be sent at your own risk and on the understanding that we would not be liable for any loss that you might suffer as a result (except for losses which cannot be excluded or limited at law, as referred to directly above).

 

Netiquette Reminder!

  • Respect copyright when forwarding messages, if in doubt check with the author.
  • Respect people’s privacy, don’t give out the private email addresses or contact details of others.
  • Try to avoid cross-posting, some people belong to more than one list.
  • Do not use abusive language in or be overtly rude, sarcastic or condescending to other members on the list.
  • Use a meaningful subject line.
  • Write relevant messages appropriate to the purpose of the chat.
  • Try to keep your messages short and to the point – long messages are less likely to be read.

 

Website privacy at Oxford Learning

This statement sets out how Oxford Learning (“we” or “us”) uses and protects personal information that you provide when you use this Site, in compliance with European Union (“EU”) and Gibraltar data protection requirements.

We are established and based in Gibraltar. As such, we comply with EU and Gibraltar data protection law. If you are a resident outside of these areas we cannot confirm that our collection and treatment of personal data is compliant with your local data protection/privacy laws. If you do not agree to your data being dealt with in the manner described in this statement then please do not submit your personal details. However, please note that where you do not submit personal details that we request your access to the services/materials offered by this Site will be restricted.

We may change this statement from time to time by updating this page. You should review this statement regularly and your continued use of this Site after changes have been made will be taken to indicate your acceptance of the updated statement. For your protection we are registered under the Data Protection Act 2004 (the “Act”) and have provided appropriate notifications to the Commissioner.

What information do we collect?

When you register to use this Site we will grant access to this Site. As part of the registration process you will be required to provide us with personal information, comprising:

• your name and contact information, including e-mail address.

• information regarding your personal or professional interests, demographics, experiences with our products and services and contact preferences.

What do we do with the information we collect?

We will use the personal information you provide for the following reasons:

• to deal with your enquiry or application and to provide you with appropriate services and these may include sending you further information,

• internal record keeping,

• to improve our products and services to users,

• to contact you for research purposes including market research,

• to analyse patterns and trends of use and the uptake of educational courses and facilities.

Who do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. This process may involve sending personal information to other countries, whose data protection laws may not be as extensive as in the EU. However, we have carried out appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the EU.

How to get copies of the information we have collected

You may request details of personal information which we hold about you under the Act. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Protection Coordinator at Oxford Learning College, PO Box 1316, GX11 1AA, Gibraltar or e-mail contact@oxfordcollege.ac .

If you think that any information we have about you is incorrect or incomplete please write or e-mail us as soon as possible at contact@oxfordcollege.ac . We will correct or update any information as soon as possible.

Security of Data

We are committed to ensuring that your personal information is secure. All staff are made aware of the security procedures they must follow when handling personal information. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line. As long as your browser supports the Secure Sockets Layer (SSL) any personal information transmitted from your browser to its web service, or from the service to your browser, will be encrypted to make it unreadable. Please note that Internet e-mail is never a 100% secure way of communicating. By using it, you agree that you will send any information by e-mail at your own risk.

Linking

As outlined in the terms and conditions of use, we may link to other websites which are not within our control. Once you have left the Site we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

We use cookies in relation to certain areas of the Site. Cookies are files which store information on your hard drive or browser which means that we can recognise that you have visited the Site before. Cookies can make it easier for you to maintain your preferences on the Site. By seeing how you use the Site we can tailor the Site around users’ preferences and measure the general usability of the website. In particular we may use cookies to identify which pages are being most frequently used. This information is used for statistical analysis including the identification of patterns and trends in educational needs and demand. We do not release this information to third parties.

If you prefer not to receive cookies while browsing our website, you can set your browser to refuse all cookies that are stored on your computer. No information obtained from a cookie will be used for marketing purposes.