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Course at a glance

CompTIA A+

The industry standard and preferred qualifying credential for establishing a career in IT, technical support and IT operational roles.

Sections

Entry Requirements Course Content Progression

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
  • Trusted by employers around the world to identify the go-to person in end point management & technical support roles
  • Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace

What skills will you learn?

Hardware

Identifying, using, and connecting hardware components and devices.

Operating Systems

Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS.

Software Troubleshooting

Troubleshoot PC and mobile device issues including application security support.

Networking

Explain types of networks and connections including TCP/IP, WIFI and SOHO.

Hardware & Network Troubleshooting

Troubleshoot device and network issues.

Security

Identify and protect against security vulnerabilities for devices and their network connections.

Mobile devices

Install & configure laptops and other mobile devices.

Virualisation & Cloud Computing

Compare & contrast cloud computing concepts &set up client-side virtualization.

Operational Procedures

Follow best practices for safety, environmental impacts, and communication and professionalism.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:

  • Demonstrate baseline security skills for IT support professionals
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
  • Support basic IT infrastructure and networking
  • Configure and support PC, mobile and IoT device hardware
  • Implement basic data backup and recovery methods and apply data storage and management best practices

Required exam Core 1

Number of questions Maximum of 90

Types of questions Multiple choice and performance-based

Length of test 90 minutes

Passing score 675 (on a scale of 100–900)

Required exam Core 2

Number of questions Maximum of 90

Types of questions Multiple choice and performance-based

Length of test 90 minutes

Passing score 700 (on a scale of 100–900)

Jobs that use CompTIA A+

  • Service Desk Analyst
  • End User Computing Technician
  • Data Support Technician
  • Field Service Technician
  • Help Desk Tech
  • Help Desk Technician
  • Desktop Support Administrator
  • Associate Network Engineer
  • Technical Support Specialist
  • System Support Specialist